The Company
Snow Sisters is a mobile snow cone business that serves events, festivals, private parties, and community gatherings. Founded and run by its owners with passion and a whole lot of hustle, it's the kind of business that succeeds because of personal touch — not because of back-office efficiency.
The challenge was that the back-office work — scheduling, customer communication, reminders, follow-ups — was eating into the time needed to actually run events well. Snow Sisters needed the operational side to take care of itself.
The Challenge
Events could slip through the cracks
Managing a calendar of events across different venues and clients — while actually working those events — meant important bookings could be forgotten, misscheduled, or inadequately prepared for. A missed event isn't just lost revenue; it's a broken commitment.
Customer communication was manual and inconsistent
Following up with event organizers, sending confirmations, answering repeat questions — all of it was done by hand, when there was time. During busy periods, things slipped. A follow-up sent late (or not at all) leaves a bad impression for a business that runs on word-of-mouth.
No systematic reminders for upcoming commitments
Without automated reminders, preparation for upcoming events relied entirely on whoever happened to check the calendar. The margin for error was uncomfortably thin for a business where showing up on time and ready matters.
What We Deployed
Three agents now handle the operational side of Snow Sisters — quietly, reliably, and without needing to be told what to do each day.
Event Reminder System
Monitors the events calendar and sends timely reminders before each booking — giving the team advance notice to prepare, coordinate logistics, and confirm details with the client. No event slips through without a proper heads-up.
Customer Communication Agent
Handles the customer touchpoints that matter most: booking confirmations, event day details, post-event follow-ups, and answers to common questions. Every client gets a consistent, professional experience — without the owner spending hours on their phone between events.
Scheduling Automation
Keeps the event calendar organized and conflict-free. When new bookings come in, the agent checks availability, flags potential conflicts, and updates the schedule — keeping everyone on the same page without a spreadsheet or a back-and-forth email chain.
The Results
Zero
Missed event bookings since deployment
100%
Customers receive timely follow-up automatically
Hours
Saved each week on admin that used to be manual
The Snow Sisters team now focuses entirely on delivering great experiences at events. The agents handle the before and after — so clients always feel taken care of, even when the owners are neck-deep in a busy event day. The business runs like it has an office manager it never had to hire.